RETURNS, REFUNDS & EXCHANGES
We hope you are thrilled with your purchase at Anita Nevar. However, we understand that when you get your purchase home that sometimes the art chosen doesn't suit the space you were planning to hang it in. If you are not 100% satisfied, you can return your order for an exchange, online credit or refund within 7 days of purchase. Online credits can be used to make a future purchase and last for 12 months. Exchanges and Refunds will be processed within 7 days. Cost of return postage needs to be paid by you.
• We undertake to refund or replace any defective product delivered to you that has manufacturing defects/damage.
• We will refund or exchange items if you have a change of mind. To be eligible, your item must be in new and unused condition in the original packaging, with all original tags and labels attached.
• Your item needs to have the receipt or proof of purchase.
• Your item needs to be returned with the Return Form provided.
• Your shipping package must be postmarked within 7 days of the purchase date.
• If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges.
• If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
Returns or exchanges will NOT be granted for:
• Sale items and Limited Edition Prints. These are FINAL SALE.
• Items used or damaged that is not the result of a manufacturing fault.
• Items with labels and/or original packaging removed/damaged that is not a manufacturing fault.
To return an item:
• Please email customer service at firstname.lastname@example.org to notify of your intention to return, and reason for doing so.
• Place the item in its original packaging,into a secure post bag/box with tracking.
• Include the return form provided and your proof of purchase.
• Mail your return to the following address:
Suite 754, Shop 12, 1 Ormuz Avenue
Caloundra 4551 QLD, Australia
Once we receive your item, we will inspect it and notify you that we have received it. If your return is approved, we will initiate a refund to your credit card (or original method of payment), within a certain amount of days, depending on your card issuer's policies. For exchanges, your new item will be processed and forwarded within 7 working days.
PROBLEMS or QUESTIONS
If you have any further queries relating to our Returns Policy, or you have a problem or complaint, please Contact Us.